A 50% deposit is required to secure any install appointment. This is charged once when your installation appointment is made. The remaining balance is paid at the end of your appointment.

For maintenance and move-up appointments, a 50% deposit is also required to secure your booking.

You will receive a reminder prior to your appointment. Please confirm your booking to secure your appointment time.

If we do not receive confirmation, we reserve the right to release your booking.

You're welcome to reschedule with at least 48 hours' notice, at no cost, subject to availability.

If you make changes with more than 48 hours' notice, we can transfer your deposit to your new appointment.

If you make changes within 48 hours of your appointment time, your deposit will be forfeited.

Failure to attend your appointment without notice may result in a 100% no-show fee, which must be paid before you can make any future bookings.

Appointments are scheduled to allow the full time your service requires. If you arrive late, your service time may need to be reduced to protect the appointments booked after you, and the full service price will still apply.

We stand behind the quality and fit of every install. If you have a concern with your service, contact us within 7 days and we'll arrange a review appointment to make it right.

Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a remedy where a service has not been provided with acceptable care and skill.

For anything regarding your booking, deposit or appointment, please contact us directly.